Privacy Policy
Last updated: April 2, 2026
1. Introduction
At MediSaathi Rx India ("we", "our", or "us"), your privacy is a top priority. We operate the MediSaathi Rx India platform, providing an AI-driven prescription comparison and generic medicine discovery service. This Privacy Policy details how we collect, use, disclose, and safeguard your health and personal information when you use our website or services.
By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
2. Information We Collect
We collect various types of information in connection with the services we provide, including:
- Account Information: When you sign in using Google Auth, we collect your name, email address, and profile picture.
- Health & Prescription Data: When you upload a prescription image for OCR extraction, we process the text contained within it solely for the purpose of matching your medicines against our database.
- Usage Data: We may log your search queries and interactions with our comparison engine to improve our services and algorithms.
End-to-End Security
We process prescription images temporarily in memory to extract text. We do not store your prescription images permanently, nor do we associate specific health conditions with your Google identity for targeted marketing.
3. How We Use Your Information
We use the information we collect to:
- Process your prescription uploads and provide accurate, live medicine price comparisons.
- Recommend clinical-grade generic alternatives and calculate potential savings.
- Improve our OCR accuracy, caching strategies, and platform functionality.
- Communicate with you regarding account updates, security alerts, and support messages.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share information only in the following circumstances:
- Service Providers: We employ third parties to facilitate our API proxies, databases, and OAuth integrations.
- Legal Compliance: We may disclose your information if required by Indian law, subpoena, or statutory clinical regulatory authority.
5. Your Rights and Choices
Under the Digital Personal Data Protection Act (DPDP), you have the right to request access to, correction of, or deletion of your personal data. To delete your account and associated search history, please navigate to your Profile Settings or contact our Data Protection Officer.